Dec 24, 2021

Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community.  Episode Transcript...

Dec 10, 2021

Buffalo Mayor Teri Lachermeier shares how a city redevelopment project taught her the importance of getting community input. She also describes her method to ensure people feel their opinion is heard. Episode Transcript...